Shipping Policy
Fieldborn International Foods LLP (“we” and “us”) is the operator of https://www.millenera.com(“Website”). By placing an order through this Website, you agree to the terms below. These conditions ensure both parties are aware of and mutually agree upon the expectations of our service.
1. Order Processing
● Orders are processed within 3–5 business days after successful payment confirmation.
● If any product is out of stock, customers will be notified and may choose to wait for restocking or receive a refund for that product.
● Orders are not processed or dispatched on Sundays or public holidays.
2. Delivery Timelines
Delivery timelines may vary depending on the destination and courier service availability.
|
Region |
Estimated Delivery Time |
Remarks |
|
Tamil Nadu |
3–5 business days |
Major cities may receive earlier delivery. |
|
|
|
|
|
Rest of South India |
7–10 business days |
Based on courier service reach. |
|
North, East & Western India |
8–12 business days |
Delivery time may vary depending on distance and courier network. |
Note: Delivery may be delayed due to unavoidable factors such as heavy rain, natural calamities, courier strikes, public protests, or regional holidays.
3. Courier Partners and Service Availability
● Deliveries are handled through trusted courier partners such as DTDC, ST Courier, or other reliable service providers.
● In rural or remote areas, courier delivery may take longer or may not be available for doorstep delivery.
● Please ensure that your delivery address and contact details are accurate and complete at the time of placing the order. Millenera will not be responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
● Customers who wish to use a specific courier service may inform customer support immediately after order placement. Additional charges may apply depending on courier availability and service area.
4. Shipping Charges
● Shipping charges, if any, are displayed during checkout before order confirmation.
● Payment for shipping will be collected with the purchase.
● Free shipping may be available for selected products or promotional offers as displayed on the website.
5. Order Tracking
● Once the order is shipped, a tracking ID or AWB number will be shared via email, SMS, or WhatsApp.
● Customers can use the link provided to track shipment status directly on the courier’s official website.
6. Delivery Issues and Damages
● If the received parcel appears damaged, tampered, or opened, customers must record a clear unboxing video starting before opening the package.
● Any complaints related to damaged, missing, or wrong items must be raised within 24 hours of delivery, along with the unboxing video.
● Complaints without proper video evidence or submitted after 24 hours will not be eligible for refund or replacement.
● For courier delays, customers may contact customer support for assistance.
7. Undelivered or Returned Shipments
● Orders returned due to customer unavailability, wrong or incomplete address, or non-response to courier calls will be marked as Return to Origin (RTO).
● Re-dispatch will be arranged only after the customer pays the re-shipping charges.
● Refunds will not be provided for shipments returned due to customer unavailability or incorrect details.
8. Customer Support
For shipping or courier-related assistance:
📧 support@millenera.com
📞 +91-8925686797
