Privacy Policy
Last updated: November 2025
This Privacy Policy explains how Fieldborn International Foods LLP (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects your personal information when you use our website, products, or services.
This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), along with other applicable laws of India.
By using our website or providing your personal information, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of personal information:
● Name, contact number, email address, and delivery address.
● Payment information (processed securely through third-party gateways; we do not store card or banking details).
● Login details and credentials (if applicable).
● Order history, preferences, and feedback.
● Device information, IP address, and browsing behaviour for analytics and service improvement.
2. Purpose of Data Collection
We collect and process information for the following purposes:
● To process and deliver your orders.
● To communicate regarding your purchase, inquiries, or service updates.
● To improve our products, services, and website experience.
● To comply with legal obligations and regulatory requirements.
● For marketing, feedback, and promotional communication (with your consent).
3. Consent
By using our website, you consent to our collection and use of your information as outlined in this Policy.
You may withdraw your consent at any time by contacting us; however, this may limit our ability to provide certain services.
4. Data Storage and Security
● We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.
● Access to your data is restricted to authorized personnel only.
● All online payments are processed through secure, PCI-DSS-compliant third-party payment gateways. We do not store your complete card or banking information.
5. Cookies
Our website uses cookies to enhance user experience, analyse site traffic, and personalize content.
You can manage or disable cookies in your browser settings, though some features may not function properly if disabled.
6. Disclosure to Third Parties
We do not sell or rent your personal data. However, we may share limited information with:
● Trusted service providers (e.g., courier, payment gateways, analytics partners) for order fulfilment and technical support.
● Government or legal authorities, if required by law.
All such third parties are bound by confidentiality and data protection obligations.
7. Rights of the User
As per the DPDP Act, you have the right to:
● Access and review the personal data we hold about you.
● Request correction, deletion, or restriction of your information.
● Withdraw consent for specific processing activities.
● Lodge a complaint with the Grievance Officer for any data-related concerns.
8. Retention of Data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
Once the purpose is served, the data will be securely deleted or anonymized.
9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 18.
If you are a parent or guardian and believe your child has provided information, please contact us for immediate deletion.
10. User Responsibilities
You are responsible for maintaining the confidentiality of your login credentials (if applicable).
Fieldborn International Foods LLP shall not be responsible for misuse of your account via your login credentials.
11. Grievance Officer
In compliance with applicable laws, the details of our Grievance Officer are as follows:
Name: Mythili L
Designation: Grievance Officer
Email: support@millenera.com
Contact Number: (+91)8925686797
12. Dispute Resolution and Jurisdiction
Any dispute relating to this Privacy Policy shall be governed by the laws of India.
The courts located in Tirupur, Tamil Nadu, shall have exclusive jurisdiction in such matters.
Disputes may also be referred for arbitration as per the Arbitration and Conciliation Act, 1996.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The updated version will be published on our website, and the “Last Updated” date will be revised accordingly.
