FAQs

1. Are food items returnable?
Due to hygiene and safety reasons, food products are non-returnable unless the item is damaged, defective, or incorrect at the time of delivery. Please inspect your order immediately upon receipt.
Orders are usually dispatched within 2–4 working days. Delivery may take 5–10 working days depending on your location.In case of strikes, weather issues, or courier delays, shipping time may vary slightly.
Yes, we ship to most rural areas acrossIndia.However, delivery may take longer depending on courier service availability.
We currently ship across India. Some rural or remote areas may have limited courier service or longer delivery timelines. If you prefer a particular courier (such as DTDC or ST Courier), please mention it while ordering — charges may vary accordingly.
Orders can be cancelled within 24 hours of placing them. A 5% transaction fee will be deducted for cancelled orders. Once the order is processed, it cannot be cancelled or modified.
After dispatch, you’ll receive an SMS or email with your tracking ID. You can track the order status directly through the courier’s website.
We accept secure online payments through UPI, debit/credit cards, and net banking. Currently, Cash on Delivery (COD) is not available.
All orders are billed in Indian Rupees (INR) only.
No. Prices listed on our website are inclusive of all applicable taxes. Shipping costs may vary depending on the delivery location or courier preference.
Currently, we do not offer same-day shipping, as our products are freshly packed upon order to ensure quality and freshness.
Please share a clear unboxing video and photos within 24 hours of delivery to support@millenera.com. Our team will review your case and process a replacement or refund as per our policy.
Most of our products are made with clean, natural ingredients and are suitable for all age groups. However, please check the package for product-specific details. If your child has allergies or medical conditions, consult your doctor before use.
No. All our products are free from artificial colours, artificial flavours, nature identical flavors and preservatives. We use only natural flavours to maintain quality and authenticity.
Some products may contain nuts, gluten, or other common allergens. Please refer to the ingredient list on each package before consumption. If you have allergies or are under medication, consult your healthcare provider before use.
No, Millenera operates entirely online. You can conveniently order through our website, and we’ll deliver your products right to your doorstep.
You can reach us at support@millenera.com or via WhatsApp/call to (+91)8925686797 during business hours [Mon-Sat between 9 AM to 6 PM]. We’ll be happy to assist you with orders, payments, or product information.
Yes. Millenera is a trademark registered brand under Fieldborn International Foods LLP (Limited Liability Partnership) under the Ministry of Corporate Affairs, Government of India.
Customers must provide a complete and accurate delivery address. If the order is returned due to an incorrect address or failed delivery attempts, re-shipping charges will apply. Refunds are not provided for customer-side address issues.
Address changes may not be possible once the order is processed. Please contact customer support within 2 hours of placing the order, and we will assist if feasible.