Return And Refund Policy

Dear Valued Customer,

We appreciate your continued support and the trust you place in Millenera managed by Fieldborn International Foods LLP .
We are committed to providing the best service, ensuring that all our products are hygienically prepared, safely packed, and promptly delivered to meet your needs.

Order Cancellation

●       Orders can be cancelled within 24 hours of placing them, and only before we begin processing your product.

●       If the cancellation is approved, 5% will be deducted as a transaction fee.

●       Once the product has entered production or been dispatched, cancellation is not permitted.

●       However, a replacement may be considered in the case of verified product defects or quality issues.

Return Policy

Our return policy covers quality complaints and product damage only.

●       To claim a return or refund, an unedited opening video (from the moment the package is opened until the product is shown) is mandatory.

●       Claims without an opening video will not be accepted.

●       Customers are responsible for return shipping costs, which may be refunded if the issue is confirmed to be from our end.

●       You must notify us of any product or post-delivery issue within 24 hours of receiving your order.

●       Once the issue is verified and approved, the return or replacement process must be completed within 7 days of delivery.

●       In case the item arrives damaged or defective, we will prioritize your satisfaction and provide a suitable solution.

Non-Returnable Items

For food safety and hygiene reasons, the following are non-returnable:

●       Food items that have been opened or used.

●       Items not in their original condition or packaging.

●       Requests made after 24 hours of delivery without prior intimation.

●       Products damaged due to improper handling or storage by the customer.

Note: Once a valid issue is reported within 24 hours and approved, the return or replacement process must be completed within 7 days of delivery.

Refunds and Replacements

●       Only defective or damaged products are eligible for return within 24 hours of delivery.

●       In such cases, a replacement will be arranged.

●       If you prefer a refund instead, it will be processed within 15 working days after approval.

●       In case of any dispute, Millenera’s decision shall be final and binding.

Fair Practice Disclaimer

Fieldborn International Foods LLP reserves the right to verify and approve refund or replacement requests in accordance with fair trade practices and applicable laws.
We assure our customers that all claims will be handled with transparency, honesty, and fairness.

Contact for Return or Refund

If you face any issue after delivery, please contact us within 24 hours of receiving your order at:
📧 support@millenera.com
📞 (+91) 8925686797

 

Thank You:

We truly value your support and understanding. Your feedback is invaluable to us, and we are always here to ensure your experience with Millenera is pleasant and satisfying.

Thank you for choosing Millenera!